Data protection policy

Data protection

Lapp Muller SAS considers the protection of its customers' data to be of paramount importance and complies with all data protection regulations. Under no circumstances shall our customers' details be sold on.

The following declaration provides an overview of how Lapp Muller ensures this data protection and of which data is used for which purposes. Additionally, the customer hereby gives their express consent for the necessary use of the data and is aware of their rights.

Personal data

Personal data is classified as any information concerning the personal or material circumstances of an identified or identifiable natural person. This includes information such as names, addresses, telephone numbers and dates of birth. Information which is not directly connected with the true identity of an individual, such as websites visited or the number of users of a site, is not classified as personal data.

Responsible parties

The responsible party in relation to data protection regulations shall be Lapp Muller SAS Za du grand pont F-83310 Grimaud.


Data security

Lapp Muller complies with all necessary technical and organisational security measures to protect data against loss and misuse. To this end, data is saved in a secure location which is inaccessible to the general public.
Sensitive information shall be encrypted as far as possible using the SSL certificate and transferred over the HTTPS protocol.

Data processing and consent to data usage

Additional personal data such as names, addresses, telephone numbers or e-mail addresses shall not be collected unless you provide this data voluntarily, e.g. when registering, during a survey, in connection with a prize competition, when adhering to a contract or when requesting information. The data which is automatically collected cannot be assigned to specific individuals. This data shall not be combined with any other data sources; following a statistical analysis, the data shall be deleted.
In addition to this, Lapp Muller shall collect and save all information which its customers enter on the website or pass onto Lapp  Muller in any other manner.  This data includes:


  • Company name
  • VAT identification number
  • Title
  • Name of purchaser
  • Department
  • Address
  • E-mail address
  • Telephone number
  • Fax number

Lapp Muller shall use the personal data provided by its customers exclusively for the technical administration of its website and to meet its customers' requests and requirements. This includes but is not limited to preparing and handling contracts, delivering goods and providing services, processing payments and for any necessary testing, as well as facilitating orders through handling user accounts or when answering a query.
Lapp Muller shall also use the data to contact customers about products, services or orders. Additionally, Lapp Muller shall update its data sets and customer accounts and shall use the data to recommend products and services which may be of interest to its customers. Lapp Muller shall also use the data to improve its website, to prevent or detect instances of misuse and fraud or to enable technical, logistical or other services to be carried out for Lapp Muller by third parties. 
Lapp Muller shall retain the right to collect, process and save the data specified for the purposes specified and shall also retain the right to use the data for its own purposes. The customer declares its express consent to these terms, which Lapp Muller will record. 
Only where the customer has granted prior approval and/or where, as far as the legal provisions stipulate, the customer has not raised any objections, shall Lapp Muller use this information for product-related surveys and marketing purposes.
Personal data shall only be passed on or in any other way transferred to third parties in the following circumstances:

  • When such actions are necessary to comply with contractual obligations.
  • When the customer has given its express consent.
  • Credit information shall be collected by Lapp when an order and/or outstanding balance exceeds the sum of EUR 2,500.00 or when Lapp has a legitimate interest to do so.This shall apply in particular when the method of payment has been declined or when a customer who previously paid in advance wishes to transfer to payment on account.

Withdrawing consent and deleting data
The customer may at any time withdraw its consent regarding the retention of its personal data or lay claim to its data which has been saved by Lapp Muller. To do this, the customer simply needs to e-mail Lapp Muller at the following address:

Personal data shall be deleted:


  • When customers withdraw their consent to its retention.
  • When the customer's knowledge of the data is no longer required for fulfilling the purpose for which the data was stored.
  • When its retention is not permitted on any other legal grounds.


Revocation for data storage
In order to ensure that this website is designed and optimised to suit the specific user needs, anonymized data is recorded and stored using solutions and technology from econda GmbH ( and used to create user profiles under pseudonymes. Cookies may be used for this purpose, which enable an Internet browser to be recognised. However, user profiles are not compiled with data via the carrier of the pseudonym without the express permission of the visitor. IP addresses in particular are made unrecognisable immediately after the user has entered the website, making it impossible to assign user profiles to IP addresses. Visitors to this website can refuse consent to record and store this data for the future here at any time.


The internet sites connected with the Lapp e-Shop use "cookies" at numerous points. They serve to make the website more user-friendly, more effective and more secure. Cookies are small text files which enable the user to be identified again. They are stored on the customer's computer and are saved by its browser. Most of the cookies used by Lapp are so-called "session cookies". These are deleted once the user leaves the webpage.
However, Lapp also uses "permanent cookies" to retain information about users who repeatedly access a Lapp internet site. This allows for an optimal user interface as well as offering customers who make repeated visits as diversified an internet page as possible, with new content. The content of the permanent cookies is restricted to an identification number. Names, IP addresses, etc. are not saved. 
It is also possible to browse the range without using cookies. Customers have the option of altering their browser's settings to deactivate the storage of cookies, restrict them to certain websites or to inform them as soon as a cookie is sent. Customers can also delete cookies from their hard drives (in the "Cookies" folder). However, if this option is selected there will be restrictions on how the webpage is displayed and also to their user interface.
Cookies do not cause damage, nor do they contain viruses.

If a customer wishes to receive the newsletter offered on the website, Lapp Muller requires a valid e-mail address as well as information which confirms that the e-mail account holder has given their consent to receive the newsletter. Any further details will not be collected. Your consent to the retention of data, e-mail addresses and to receive the newsletter can be withdrawn at any future time.

Right to information

The customer shall retain the right to view its stored personal data at any time and without charge via the operator, obtain information on its origin and receivers as well as obtain information on why the data was stored.  This information shall be provided in writing. The information request is to be sent in writing, including a copy of your ID, to Lapp Muller SAS ZA du grand pont F-83310 Grimaud

Further information
The customer shall be aware that current technologies still cannot ensure complete and total data protection when transferring data over the internet. The customer shall therefore bear responsibility for the security of the data it transfers over the internet.
Lapp Muller considers their customers' trust to be of paramount importance. As such, Lapp Muller would be delighted to discuss and answer any queries regarding the processing of personal data. Should you have any further questions which have not been answered by this declaration on data protection, or if you require more detailed information on any specific point, you can contact our data protection supervisor at any time at the following e-mail address: